GENERAL INFORMATION

ABOUT CLOUD 9 BOUTIQUE HOTEL & SPA AMENITIES & FACILITIES

After an eventful day you can relax in our Spa with award-winning treatments, infra-red sauna, Jacuzzi and (low impact) fitness room. Or you can meet us for cocktails and pizza at Cape Town’s most exciting rooftop bar. Spectacular 360 degree Table Mountain views will make this a memorable visit. 

Hotel facilities include an elevator, 24-hour reception, security, parking, sun decks and plunge pools. Three (on-site) restaurants and a contemporary African art gallery to complete our offering.

  • Breakfast included

  • Transfers*

  • Limited private parking*

  • Laundry service*

  • Childminding*

  • 24-hour reception

  • Free high speed Wifi access

  • Soundproofed

  • Plunge pool on site

  • Air conditioning / Heating

  • Satellite TV

  • 40" Ultra HD (K4) TV

  • Nespresso machine in all rooms

  • Electronic safes

  • Toiletries

  • Tour booking assistance

  • *At an additional cost

PEAK SEASON CANCELLATION POLICY

DECEMBER, JANUARY & FEBRUARY

  •  Cancellations must be requested via email and confirmed in writing by our reservations team.

  • Guests will be required to pay the full accommodation fee if cancelling less than 42 days         prior to arrival. 

GENERAL CANCELLATION POLICY

MARCH TO NOVEMBER

  • Cancellations must be requested via email and confirmed by our reservations team.

  • Guests will be required to pay the full accommodation fee if cancelling less than 7 days prior to arrival.

  • Guests will be required to pay 50% of the accommodation fee if cancelling less than 21 days prior to arrival.

  • Guests will be required to pay 25% of the accommodation fee if cancelling less than 30 days prior to arrival.

All rooms are non-smoking/ Check in from 3pm - Check out by 11am/ Visa & MasterCard Accepted


Expect friendly, helpful service throughout your stay. We will happily assist in recommending and booking excursions for you!

MINOR/ CHILD POLICY

THIS POLICY APPLIES TO PERSONS FROM THE AGE OF 0 TO 11 YEARS OF AGE

 Persons from 12 years and older are considered as adults and will therefore require their own room at the applicable rates.

Children 0-2 years (sharing room with either 1 or 2 adults):

  • are accommodated in a cot at an additional cost of R80, inclusive of breakfast

  • are accommodated depending on availability of cots and rooms

Children 3-11 years (sharing room with 2 adults):

  • Children can be accommodated depending on the availability of cots and roll-away beds.         The rate is R380 per child per night sharing and includes breakfast.

  • Children are not permitted in the bar area. 

  • Children occupying their own room will be charged at the applicable room rate.

  • Cots can accommodate a maximum of one child.

  • Rooms accommodating children sharing with parents can accommodate a maximum of 2

  • Cot and 1 roll-away bed/sleeper sofa (Available in select rooms only)

  • Childminding facilities are available at an additional cost, by prior arrangement only.

  • A minimum of 48 hours notice is required.

 

TRAVEL ADVICE & INFORMATION

ENQUIRE AT RECEPTION WITH REGARDS TO ENQUIRIES, BOOKING, TOURS & RESERVATIONS

Insurance:

  • We highly recommend that travel insurance is taken out

 

Transfers:

  • Transfers can be arranged with reservations on request and at additional costs

  • All transfers are handled by accredited car hire, charter and transfer companies

  • All transfers must be arranged prior to arrival

 

CLOUD 9 CERTIFICATE OF EXCELLENCE

 

 We're thrilled to announce that Cloud 9 Boutique Hotel & Spa has been selected for the

2016 Certificate of Excellence, reflecting the consistently great reviews you've earned.